Frequently Asked Questions
Everything you need to know about bringing nature into your home.
How do you ensure my plants arrive safely?
We use specialized eco-friendly packaging designed to secure the plant and its pot, preventing movement and maintaining moisture during transit.
What is your return policy for live plants?
We offer a 30-day health guarantee. If your plant arrives damaged or in poor health, simply send us a photo within 30 days for a full refund or replacement.
Do you offer international shipping?
Currently, we ship to all European Union countries. Shipping rates and delivery times vary depending on your specific location.
How can I track my order?
Once your order is dispatched, you will receive an email containing a tracking link to monitor your plant’s journey from our greenhouse to your door.
Are your potting mixes organic?
Yes, our Sybotanica signature soil blends are 100% peat-free and made from organic components to ensure the best growth for your indoor jungle.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Klarna for flexible payment options.